Your data, your instance
Each RENO account is scoped by its own account ID everywhere in the system — leads, photos, and customer info from one business are never mixed with another's, and a manager or rep can only ever see their own account's data.
Passwords, properly hashed
Every password is salted and hashed (scrypt, with a constant-time comparison on login) before it's ever stored — nobody, including us, can read a team member's actual password.
Private customer links
The link a customer gets to revisit their options uses a unique, unguessable token — not a public page, and not indexed by search engines. Anyone without that exact link can't reach their information.
Photos used only for your render
A customer's photo is sent only to generate that customer's own renovation render — never sold, and never used to advertise back to them.
Activation links expire
When a manager sets up a new team member, that person's account-setup link expires after 7 days — an old, unused invite can't be used to get in later.
Role-based access
A rep only ever sees their own leads; a manager sees the whole team's. Only your account's own manager can add or remove team members and change company branding.
Read the full policy
This page covers how RENO is built to handle your data day-to-day. For the complete details on what's collected and why, see the full Privacy Policy.